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Privacy

Applications of conditions of use

Updated: December 27 2020

At elitefundltd.com, we understand your concerns about privacy and the security of your personal information. Your privacy is important to us and we are bound by the Privacy Act 1988 (Cth) and the Dutch DPA. We are committed to protecting the personal information that we hold about you.

What personal information is colected?

elitefundltd.com collects personal information that is reasonably necessary for us to provide you news, updates and invitations (if you are opted in to receive this information), provide financial products and services and to administer these products. The kind of personal information we collect and hold will depend upon the type of information, products and services that you request from us and may include:

  • to verify your identity or transactions which you may enter into with us (including the identities of third parties connected with your product/service application, such as beneficiaries and beneficial owners, where applicable);
  • to process your applications for our products and services;
  • to administer and manage the provision of our products and services;
  • to respond to queries, complaints or to provide you with our general customer services;
  • to provide your nominated financial adviser or other agent with details of your investment;
  • to confirm your membership of an association with which we have an affiliation;
  • to provide you with updates and marketing material, including offers of other elitefundltd.com products or services and to improve and personalise our products and services;
  • to provide you with offers from organisations with whom we have an alliance;
  • to comply with laws and regulatory requirements, including anti-money laundering, financial services and taxation laws, or complying with any request made by a governmental authority in connection with legal proceedings or the prevention or detection of fraud and crime;
  • to comply with elitefundltd.com's risk management policies and procedures;
  • to conduct product and market research;
  • to train our staff;
  • to provide a seamless online experience and to provide you with control of your personal information and easy access to it;
  • if applying for employment with elitefundltd.com, to complete appropriate background checks; or
  • if attending our offices in person, to assist elitefundltd.com in providing a safe and secure environment for employees and visitors.

We may disclose your personal information to:

  • your financial, legal or other adviser, or your broker, agent or platform provider;
  • a financial institution with whom we have a branding arrangement with;
  • professional service firms that provide services to us, such as, legal, and audit, or data/information services;
  • electronic identity verification service providers, in order for identity information (about you or related persons connected with your investment) to be verified against relevant government and other databases, for the purpose of complying with anti-money laundering laws;
  • reinsurers;
  • our related companies; or
  • organisations with which we have an association and you are a member, and otherwise in accordance with this policy and the APPs.

1. Overseas transfer of personal information

elitefundltd.com does not disclose personal information to persons or entities in foreign countries. 

In some cases, elitefundltd.com may utilise 'Cloud' storage solutions for data storage purposes, and the relevant servers may be located overseas. Please see the 'Storage and security of information' section of this policy for further details.

Likewise, in some cases, personal information may be used (or accessed) by third party service providers located overseas to perform administrative functions in relation to your annuity. This may occur where you have purchased your annuity via a platform provider that is supplying administrative services to elitefundltd.com (and the platform provider is using a third party administrator located overseas to perform certain administrative tasks in relation to investors using the platform). In such cases, elitefundltd.com will review these arrangements to ensure appropriate security protections are in place to protect the personal information of its annuitants. 

2. Use of service providers

We may contract out some of our administrative and support functions such as mailing, settlement services, product administration services, document and data storage, background checking, online identity validation or identity verification services to external service providers from time to time. Only information necessary for the service provider to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.

3. Keeping us up-to-date

Personal information such as your contact details may change from time-to-time and we ask that you keep us informed of any changes by notifying us. Where you have previously provided information about another person related to your investment (such as a beneficial owner, beneficiary or reversionary) and the information is no longer current, you must provide up-to-date information.

Changes to some details, such as a change of name, may require additional documentation to verify the change. Additionally, some changes may be required to be made on a specific form (such as a change of bank account from which direct debits are deducted). elitefundltd.com is unable to change any account details through email. To change your contact information please download and complete the Change of details form (or go to 'Our Products' then select 'Forms').

Please see the 'Contacting us' section of this policy if you would like to request an update to the personal information we hold about you or your nominated beneficiary or reversionary. 

4. Storage and security of information

elitefundltd.com stores your personal information in a combination of hard copy and electronic records. These are held on our premises and systems as well as offsite using trusted third parties.

We take reasonable steps to protect personal information from loss, interference or misuse, and unauthorised access, modification, or disclosure, such as:

  • Training our staff on how to protect your personal information.

  • When we engage third parties to handle or store data, we put in place arrangements to protect your information.

  • When you access our login websites, we encrypt data sent from you to our systems to prevent unauthorised access.

  • We use firewalls, intrusion detection and virus scanning tools to prevent viruses and third parties from accessing our systems.

  • When we send your electronic data to other organisation, we use secure networks or encryption

  • We employ physical security measures, such as alarms, cameras, guards and other controls to prevent unauthorised access.

Where personal information is no longer required to be retained, we will take such steps as are reasonable in the circumstances to de-identify the information or put it beyond use.

5. Access

Generally, elitefundltd.com will provide you with access to your personal information that we hold, unless a particular exception applies, such as where:

  • it would be unlawful to provide the information;
  • providing access would be likely to prejudice an investigation of possible unlawful activity;
  • the information is relevant to legal proceedings and would not be accessible in the normal discovery process;
  • giving access would have an unreasonable impact on the privacy of other individuals;
  • it would pose a serious and imminent threat to the life or health of any individual; or
  • the request is frivolous or vexatious

If a request for access would divulge a commercially sensitive decision-making process, then elitefundltd.com may provide an explanation rather than direct access to the information.

Please see the "Contacting us" section if you would like to make an access request to the personal information we hold about you.

6.Correction

If we become aware that the personal information we hold about you is inaccurate, incomplete, misleading or irrelevant, then we will take reasonable steps to amend it. If we receive a request from you to correct your information, then we will seek to correct it within 30 days. If you and elitefundltd.com disagree about the accuracy, completeness or currency of our records, then you have the right to request that we note your disagreement on those records.

Please see the 'Contacting us' section of this policy if you would like to request an update to the personal information we hold about you. 

7. Identifiers

elitefundltd.com does not use any government-issued identifiers (such as TFNs, Medicare numbers and Drivers Licence numbers) for use as its own identifier for individuals. Instead, elitefundltd.com issued numbers such as investor numbers and account numbers are used to identify individuals and the elitefundltd.com products and services they obtain.

8. Anonymity and pseudonymity

Given legal requirements on financial institutions to identify their customers, in most situations elitefundltd.com is unable to allow you to transact with it on the basis of anonymity (including the use of pseudonym). Access to the elitefundltd.com public website and some other interactions with elitefundltd.com may be done anonymously, or in the case of general enquiries, using a pseudonym. However, we may not be able to respond to your queries unless you provide us with certain information.

9. Direct marketing

elitefundltd.com will not use your personal information for direct marketing purposes unless:

  • we have obtained your consent or you would reasonably expect us to use your personal information for direct marketing purposes; and
  • we have provided you with a simple means to "opt-out" from receiving direct marketing; and
  • we have not received an opt-out request from you

elitefundltd.com will not use any sensitive information collected from you for direct marketing purposes. To opt-out of receiving direct marketing, please contact us (see 'Contacting us' section of this policy). If you have purchased your annuity via a platform provider, please refer to the relevant PDS or contact your platform directly to find out how to opt-out.

10. Use of our website

We will collect some information from you when you visit the elitefundltd.com website . Your use of the facilities and services available through the website will determine the amount and type of information that we will collect about you. Some of this information will not be personal information because it will not reveal your identity.

The only personal information which we collect about you when you use the website is what you tell us about yourself; for example, by completing an online form such as an application form, provide account instructions online, change your personal or contact details, within a tool, asking for a Product Disclosure Statement (PDS), signing up for our email communications or sending us an email. When you access a user account for one of our login websites (AdviserOnline or InvestorOnline), we may subsequently collect information about your use of the website. This may be used to 'personalise' your experience on the website by displaying content that is likely to be relevant to you. This information may also be used to help us understand whether you may benefit from additional support (e.g. we may contact you to determine whether you need assistance in finalising or progressing incomplete applications or quotes).

Login sites

If you access one of our login websites (AdviserOnline and InvestorOnline), cookies may also store information related to your session and visit duration, which can be linked back to your login identification. For more information on cookies, please refer to the 'Cookies' section below.

Because our login sites have access restricted to users with an account, you will be required to use your secure login. Unique identifiers (such as your login identification) are collected from website visitors to verify the user's identity.

Unique identifiers may also be used to store information about preferences, to enable dynamic display of the website according to your preferences when you return.

elitefundltd.com uses the data collected for statistical analysis and business purposes. We may also use your personal information to contact you via email or phone to tell you about other products or services that we think may be of interest to you, or seek feedback relating to improving the customer experience. If you do not wish to be contacted for these purposes, you can opt-out by contacting us (see the 'Contacting us' section of this policy). The data is accessible only to authorised elitefundltd.com employees. Information which is automatically collected may be published internally as aggregated (de-identified) information to assist with improving the products and services offered by elitefundltd.com.

Website analytics

elitefundltd.com uses third party tracking tools to collect information on how people use our website and to help us segment customers for certain marketing activities. We also use AppDynamics to monitor system performance and track errors in order to gain accurate browser-user insights to optimise web experiences. Our third party tracking tool providers use "cookies" and in some cases "clear gifs/web beacons" to collect information. Examples of data collected includes page views, button clicks, IP address, ISP, errors, device, device OS and browser. For more information on our third party tracking tool providers, please see Adobe Analytics, AppDynamics, Eloqua, Google Analytics and Sitecore.

Online advertising

elitefundltd.com uses several advertising companies for our online advertising. These advertising companies may use cookies to collect information such as browser type, date and time of your visit, your interactions with banner advertisements and if you have visited our website through an online advertisement. None of the information collected by the advertising companies will personally identify you.

elitefundltd.com uses Google Ads and the Google Marketing Platform, including Display & Video 360 to trigger advertisements across the Internet. The Google Marketing Platform will display advertising based on what parts of the elitefundltd.com website have been visited by placing a cookie on your machine. This cookie does not identify you as an individual and allows us to tailor our marketing to better suit your online activity and display ads that are relevant to you. Visit Google's Privacy Policy for more information on the Google Marketing Platform cookie and how to opt out from the use of these cookies.

elitefundltd.com uses the Facebook Pixel and the LinkedIn Insight Tag to enable in-depth campaign reporting and to help us unlock valuable insights about our website visitors. We use both the Facebook Pixel and the LinkedIn Insight Tag to track conversions, retarget website visitors, and unlock additional insights about Facebook and LinkedIn members interacting with our Facebook and LinkedIn adverts. elitefundltd.com will only use the Pixel and the Insight Tag to retarget and analyse aggregate data for non-EU residents.

Both the Facebook Pixel and the LinkedIn Insight Tag enable the collection of metadata such as IP address information, timestamp and events such as page views. All data is encrypted, and elitefundltd.com is unable to identify you and will not attempt to identify you at any point. elitefundltd.com may share metadata collected via the Facebook Pixel with Facebook, and metadata collected via the LinkedIn Insight Tag with LinkedIn. Facebook or LinkedIn may then be able to identify you using the Facebook or LinkedIn browser cookie. You can control the use of cookies from Facebook or LinkedIn on your Facebook settings page or LinkedIn settings page. We recommend you read Facebook’s Cookie Policy and LinkedIn’s Cookie Policy for more information.

Cookies

Cookies are pieces of information that are transferred to your computer when you visit a website so that sites can record usage and, in some cases, provide you with tailored content or targeted advertising. Most web browsers are set to accept cookies. You can choose to disallow cookies by changing settings on your web browser. However, if you reject all cookies you may not be able to use some areas of our websites.

11. elitefundltd.com annuities purchased via platform

If you have purchased your elitefundltd.com annuity on a platform, you are also a customer of (or have a relationship with) the platform provider and we encourage you to read the platform provider's privacy policy to ensure you are informed of their information handling practices.

Please ensure you read the Privacy section of the relevant elitefundltd.com PDS as this will outline specific procedures for how you can access or seek to correct your personal information, as well as how to lodge a complaint if you feel your personal information has been mishandled. It will also explain how you can opt-out of receiving direct marketing in relation to your elitefundltd.com annuity.

12. Electronic verification

We are required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 to verify your identity before we can provide you with financial products and services. We may need to verify your identity electronically if the copies of the identity documents you provide have not been certified or if we need to perform any additional checks to meet our legal requirements.

How electronic verification works

To verify your identity electronically, we will pass certain information to official State and Commonwealth record holders via our service provider to electronically match your information with information on their databases. These organisations will compare the information to their records and confirm whether all or some of the information you provided matches their records.

What information will be shared and who will it be shared with

If we need to verify your identity electronically, we will provide the following information to our service provider:

  • Full name
  • Date of birth
  • Residential address
  • Government identifiers such as your passport or driver’s licence number.
  • 13. Employment opportunities at elitefundltd.com

    If you are seeking employment or contracting opportunities with elitefundltd.com, we will collect personal information from you and, where applicable, from any referees you have provided to us during the recruitment process. We may also collect sensitive information about you as part of our background checking process (with your consent). This information may be disclosed to (and obtained from) third party agencies that we engage to conduct screening checks on our behalf. Personal information gathered during the recruitment process will only be used to assess your suitability for the relevant role, and if you are not the preferred candidate, your information may be retained to assess your suitability for roles offered in the future.

    14. Information collected about UK/EU residents

    elitefundltd.com from time to time transacts with counterparties in the UK or Europe whereby it may obtain personal data (e.g. in connection with reinsurance arrangements). If you would like further information about how elitefundltd.com satisfies its obligations under applicable UK/EU privacy laws (e.g. the General Data Protection Regulation, or 'GDPR'), please contact us via one of the means described in Section 22.

    15. Complaints about your privacy

    If you wish to raise any concerns about any breach or potential breach of your privacy, please contact our Privacy Officer and we will make every effort to resolve your complaint internally. If you wish to raise a concern, you should be aware of the following;

If you have purchased your elitefundltd.com annuity via a platform provider, the process for lodging a complaint can be found in the relevant PDS. You should also refer to the "elitefundltd.com annuities purchased via platform" section of this policy.

16. Information collected about UK/EU residents

elitefundltd.com from time to time transacts with counterparties in the UK or Europe whereby it may obtain personal data (e.g. in connection with reinsurance arrangements). If you would like further information about how elitefundltd.com satisfies its obligations under applicable UK/EU privacy laws (e.g. the General Data Protection Regulation, or 'GDPR'), please contact us via one of the means described in Section 17.

17. Changes to our Privacy Policy

elitefundltd.com may make changes to this policy from time to time for any reason and we will update the website in a timely manner.

18. Contacting us

Send an email to: privacy@elitefundltd.com

If you have purchased your BIS annuity via a platform provider, please refer to the relevant PDS for the appropriate contact details. You should also refer to the "elitefundltd.com annuities purchased via platform" section of this policy.